Our Annual Report for the 2024–25 financial year is now available.
This sets out our strategic and operational performance and our financial statements for 2024–25 and should be read in conjunction with our Statement of Intent 2024–2028 and our Statement of Performance Expectations 2024–25.
Education Payroll’s purpose is to deliver an accurate, timely and secure payroll service to schools and kura.
We ensure that102,000 teachers, principals and support staff across 2,500 schools receive their correct pay on time, every fortnight. We pay around $7.7 billion through the schools’ payroll each year. Together with schools and kura, we are the kaitiaki (guardian) of the schools’ payroll.
This year, in collaboration with the Ministry of Education, we implemented changes into the payroll system from nine collective agreements that were settled in previous financial years. We also added new functionality to EdPay, the online portal used by schools and kura. We met or exceeded most of our operational performance targets, and our customer satisfaction rating reached 87.43%, based on quarterly surveys.
The current payroll system is reliable and stable but, it is ageing. The core technology is over 12 years old, highly customised and is no longer supported. We rely on a mix of manual workarounds and additional tools to ensure the pay is timely and accurate. The age and complexity of our payroll system increases the risk of errors and adds to our operating costs. We are working with the Ministry on an approach to future-proof our operations by preparing for a payroll upgrade.
A capability review at the end of 2023–24 assessed how our skills, functions and structure would need to change to meet our customers’ needs now and in the future. This led to a new operating model, which has been in place for a year.
We’d like to thank school administrators for the important work they do. They provide us with the information we need to run the payroll, and we can’t operate without them.
Finally, we’d like to acknowledge the mahi (work) of our staff who go the extra mile every fortnight to deliver the payroll to schools and kura.