Welcome to Rārangi Utu-a-Mātauranga–Education Payroll. Our team of around 200 people is responsible for delivering the pay to 106,000 teachers and school support staff every fortnight. It’s the combination of great people and cutting edge technology that enables us to do this well. Check out why we think it’s a great place to work and what roles we have on offer.
Our technology team work on an application built on a modern kubernetes technology stack that uses the latest azure services. This enables us to have agile-minded, technology-focused roles in software development, business analysis, testing, scrum practice, cloud operations, platform engineering, IT system operations and change design.
Our Oracle-based payroll system is run by our wide range of payroll experts, including payroll, salary assessment, overpayment and ACC advisors, tax and customer service specialists, payrun coordinators and payroll system administrators. All of these positions contribute to the fortnightly payrun being successfully delivered to schools.
Our specialist teams keep us at the top of our game and include risk and assurance, people and leadership, finance, communications and engagement and technology assurance.
There are many internal opportunities for growth across the organisation and we pride ourselves on being able to upskill and recruit from within.
Aro ki te kiritaki | Customer focus
Ko te tangata te mea nui | People are the most important thing
Mahi tahi | Working together
Waiho i te toipoto, kaua i te toiroa | Let’s work in close unison, not separately
Ako | Learning and improving
Whāia te mātauranga hei oranga mō koutou | Seek knowledge to sustain your efforts
Jobs | Tūranga mahi
Role overview
Special Projects Payroll Advisors are responsible for processing payroll requests from schools and for providing guidance and support to school administrators via phone, email and our ticketing system to ensure the timely and accurate delivery of the school’s payroll. The role delivers special projects across payroll service delivery particularly during end of year and start of year and will also support other teams.
Key responsibilities and accountabilities
Customer service
- Build, develop, and maintain positive customer relationships.
- Support customers professionally and with empathy via multiple communications channels including phone, emails and ticketing system.
- Provide accurate information to customers in a timely manner, including specialist knowledge to resolve requests, queries and escalations.
- Escalate customer support to seniors and team leaders when required.
- Support customers understanding of processes required to effectively deliver the schools payroll.
Payroll processing
- Process payroll transactions in accordance with approved processing guides.
- Identify processing guide improvements and system problems and contribute to the ongoing improvement of our guides and system.
- Complete timely data entry and data rectification.
- Consider complex issues and undertake complex calculations to resolve customer queries and escalations.
- Peer review data input, manual calculations, and out of cycle payments.
- Ensure compliance with employment agreements and legislation, providing interpretation to customers when required.
- Support monthly reporting to meet service requirements of the customer.
Information handling
- Ensure accurate data entry and records are maintained to audit standards.
- Processes soft and hard records to ensure payroll activities are executed accurately and in a timely manner.
- Ensure up-to-date information is available to customers.
- Review documentation for accuracy.
- Ensure compliance with privacy act are adhered to.
Leadership expectations
The following leadership expectations apply to this role.
Lead self
Demonstrate the Education Payroll values:
- Ako | Learning & improving
- Mahi tahi | working together
- Aro ki te kiritaki | Customer focus.
Maintain positive relationships.
Hold yourself accountable.
Be agile and adaptive.
Show courage
Required experience, skills and knowledge
To be successful in this position you will need:
• customer service experience
• attention to detail
• intermediate knowledge of Microsoft Office suite
• good written and verbal communication
• willingness to learn and understand payroll and payroll legislation
• basic understanding of mathematics
• ability to multi-task.
If you have more questions about this role email myhr@edpay.nz and we will be able to get you talking to the right people.
Me pēhea te tono – How to apply
We’d love to hear why you’ll be a great addition to the team. Please submit an up-to-date resume and cover letter outlining your interest and suitability for the role through SEEK.
Applications are open until 9:00am, Wednesday 2 September 2026.
To be considered for this role, you must have the right to work in New Zealand.
We are not engaging with recruitment agencies for this role at the moment.
Role overview
The IT Support Analyst supports the reliable operation, resilience and continuous improvement of Education Payroll’s technology services, including systems that support payroll delivery and corporate operations.
The role contributes to the operational management of information security controls, technology assets, access management, data protection and IT services, ensuring issues are identified, remediated or escalated in line with policy and risk appetite.
In this role you will support and coordinates IT service management practices across internal teams and external vendors, help ensure incidents, requests, changes, problems and releases are managed consistently and to agreed service expectations.
The role provides operational support and specialist input across ITIL-based practices, including incident, request, change, release, configuration, problem, knowledge and service level management.
Key responsibilities and accountabilities
Service operations
- Coordinate operational vendor engagement for service desk, access management and request fulfilment services, including onsite vendor activity, issue prioritisation, service performance follow-up and escalation where service expectations are not met.
- Provide support across release and deployment, configuration, IT security, incident, change and problem management.
- Support operational management of the end-to-end technology stack, including endpoints, identity and access services, networks, cloud services, data centre services, monitoring tools and security controls.
- Provide responsive desktop, application and operational systems support to Education Payroll staff, diagnosing complex issues, coordinating resolution and identifying recurring themes that require process, configuration or vendor action.
- Ensure documentation, processes and procedures are created and updated.
- Support reporting to the organisation.
Customer Service
- Onsite a minimum of 4 days a week to support staff.
- Build positive relationships with users and vendors.
- Manage expectations and service levels.
- Communicate technical information in plain language.
- Afterhours support on a rostered on-call basis.
Service transition
- Coordinate ICT infrastructure and system changes.
- Support release and deployment management across all Education Payroll change and release processes.
- Ensure the maintenance of information about configuration items required to deliver IT services.
- Support operational readiness processes.
- Support Infrastructure projects to transition smoothly into BAU operations.
Continuous improvement
- Identify, recommend and implement improvements to IT operations processes, policies and workflows to improve service quality and efficiency.
Leadership expectations
The following leadership expectations apply to this role:
Lead self
Demonstrate the Education Payroll values:
- Ako | Learning & improving
- Mahi tahi | working together
- Aro ki te kiritaki | Customer focus.
Maintain positive relationships.
Hold yourself accountable.
Be agile and adaptive.
Show courage
Lead EPL
Risk management
- Identify, assess, mitigate and record risks arising from internal process, people, systems or external events that could potentially disrupt business operations and/or breach legislative requirements.
- Escalate risks that cannot be sufficiently mitigated within your span of control.
- Take collective responsibility for enterprise risk management and understand the cumulative impact of risks across the organisation.
Customer orientation, continuous improvement and quality assurance
- Consider the customer perspective, needs and satisfaction in all aspects of business strategy and operations.
- Approach operations with a continuous improvement mindset, working to enhance products, processes and services incrementally over time.
- Assure performance and quality objectives are being met through regular assessments and reviews. Take appropriate action where performance is below standard.
Required experience, skills and knowledge
To be successful in this position you will need:
- a strong understanding of the IT Information Library (ITIL)
- experience in a similar customer focused IT service role
- experience writing process documentation
- strong verbal and written communication ability
- experience using ServiceNow (preferred)
- able to provide subject matter expertise on system administration and configuration
- an understanding of Windows, Linux, networks, desktop, and server environments
- proficiency in Microsoft Excel (pivot tables, formulas, etc)
- an understanding of the software development lifecycle (SDLC) and agile methodology
- the ability to work autonomously
- strong analytical thinking skills.
If you have more questions about this role email myhr@edpay.nz and we will be able to get you talking to the right people.
Me pēhea te tono – How to apply
We’d love to hear why you’ll be a great addition to the team. Please submit an up-to-date resume and cover letter outlining your interest and suitability for the role through SEEK.
Applications are open until 9:00am, Tuesday 25 August
To be considered for this role, you must have the right to work in New Zealand.
We are not engaging with recruitment agencies for this role at the moment.
If you have questions about roles at Education Payroll email myhr@edpay.nz
1 Apply online, ads are open for a minimum of seven days. 2 Applications reviewed and shortlisted. 3 Updated via phone call or email within seven days of ad closing. 4 We may pre-screen at this stage. 5 Successful candidates progress to interview stage within 14 days of ad closing. 6 Interview outcomes confirmed via phone or your preferred method within five days of all interviews finishing. 7 If successful, you’ll progress to pre-employment checks. 8. Successful candidates made verbal offer within five days of successful reference checks. 9 Employment paperwork will be sent to you within five days of you accepting the verbal offer. 10 Your first day with Education Payroll.
We will endeavour to meet these timeframes. If we can’t, we will contact you.