Welcome to Rārangi Utu-a-Mātauranga–Education Payroll. Our team of around 200 people is responsible for delivering the pay to 106,000 teachers and school support staff every fortnight. It’s the combination of great people and cutting edge technology that enables us to do this well. Check out why we think it’s a great place to work and what roles we have on offer.
Our technology team work on an application built on a modern kubernetes technology stack that uses the latest azure services. This enables us to have agile-minded, technology-focused roles in software development, business analysis, testing, scrum practice, cloud operations, platform engineering, IT system operations and change design.
Our Oracle-based payroll system is run by our wide range of payroll experts, including payroll, salary assessment, overpayment and ACC advisors, tax and customer service specialists, payrun coordinators and payroll system administrators. All of these positions contribute to the fortnightly payrun being successfully delivered to schools.
Our specialist teams keep us at the top of our game and include risk and assurance, people and leadership, finance, communications and engagement and technology assurance.
There are many internal opportunities for growth across the organisation and we pride ourselves on being able to upskill and recruit from within.
Aro ki te kiritaki | Customer focus
Ko te tangata te mea nui | People are the most important thing
Mahi tahi | Working together
Waiho i te toipoto, kaua i te toiroa | Let’s work in close unison, not separately
Ako | Learning and improving
Whāia te mātauranga hei oranga mō koutou | Seek knowledge to sustain your efforts
Jobs | Tūranga mahi
Role purpose
Special Projects Payroll Advisors are responsible for processing payroll requests from schools and for providing guidance and support to school administrators via phone, email and our ticketing system to ensure the timely and accurate delivery of the school’s payroll. The role delivers special projects across payroll service delivery particularly during end of year and start of year and will also support other teams.
Key responsibilities and accountabilities
Customer service
- Build, develop, and maintain positive customer relationships.
- Support customers professionally and with empathy via multiple communications channels including phone, emails and ticketing system.
- Provide accurate information to customers in a timely manner, including specialist knowledge to resolve requests, queries and escalations.
- Escalate customer support to seniors and team leaders when required.
- Support customers understanding of processes required to effectively deliver the schools payroll.
Payroll processing
- Process payroll transactions in accordance with approved processing guides.
- Identify processing guide improvements and system problems and contribute to the ongoing improvement of our guides and system.
- Complete timely data entry and data rectification.
- Consider complex issues and undertake complex calculations to resolve customer queries and escalations.
- Peer review data input, manual calculations, and out of cycle payments.
- Ensure compliance with employment agreements and legislation, providing interpretation to customers when required.
- Support monthly reporting to meet service requirements of the customer.
Information handling
- Ensure accurate data entry and records are maintained to audit standards.
- Processes soft and hard records to ensure payroll activities are executed accurately and in a timely manner.
- Ensure up-to-date information is available to customers.
- Review documentation for accuracy.
- Ensure compliance with privacy act are adhered to.
Leadership expectations
The following leadership expectations apply to this role.
Lead self
- Demonstrate the EPL values – Treat everyone with respect; works as a team; make things easier; improve though understanding; learn through doing.
- Maintain positive relationships.
- Hold yourself accountable.
- Be agile and adaptive Show courage.
Required experience, skills and knowledge
To be successful in this position you will need:
• customer service experience
• attention to detail
• intermediate knowledge of Microsoft Office suite
• good written and verbal communication
• willingness to learn and understand payroll and payroll legislation
• basic understanding of mathematics
• ability to multi-task.
If you have more questions about this role email myhr@edpay.nz and we will be able to get you talking to the right people.
Me pēhea te tono – How to apply
We’d love to hear why you’ll be a great addition to the team. Please submit an up-to-date resume and cover letter outlining your interest and suitability for the role through SEEK.
Applications are open until 9:00am, Wednesday 2 September 2026.
To be considered for this role, you must have the right to work in New Zealand.
We are not engaging with recruitment agencies for this role at the moment.
If you have questions about roles at Education Payroll email myhr@edpay.nz
1 Apply online, ads are open for a minimum of seven days. 2 Applications reviewed and shortlisted. 3 Updated via phone call or email within seven days of ad closing. 4 We may pre-screen at this stage. 5 Successful candidates progress to interview stage within 14 days of ad closing. 6 Interview outcomes confirmed via phone or your preferred method within five days of all interviews finishing. 7 If successful, you’ll progress to pre-employment checks. 8. Successful candidates made verbal offer within five days of successful reference checks. 9 Employment paperwork will be sent to you within five days of you accepting the verbal offer. 10 Your first day with Education Payroll.
We will endeavour to meet these timeframes. If we can’t, we will contact you.