Role overview
The Cloud Operations Engineer is responsible for the technical design, development and maintenance primarily for Education Payroll Limited’s cloud applications whilst providing oversight of Education Payroll’s remaining on-premises infrastructure. This role works alongside both internal teams and various outsourced providers, to ensure sound technical outcomes for Education Payroll.
Key responsibilities and accountabilities
Service operations
- Identify and implement optimal cloud-based solutions for Education Payroll.
- Plan, design and develop cloud-based applications.
- Manage cloud environments in accordance with Education Payroll security guidelines.
- Deploy and debug cloud initiatives in accordance with best practice throughout the development lifecycle.
- Support teams on the implementation of new cloud-based initiatives, providing any required training.
- Identify potential problems and develop solutions before they become significant.
- Orchestrate and automate cloud-based platforms throughout Education Payroll.
- Support DevOps practises and Agile methodology. Play an active role in embedding Agile practice at EPL.
- Support change management, asset and configuration management of Education Payroll.
- Support Service Desk, Access and Request Fulfilment Management, Application Management and Operations Management.
- Provide support and advice on EPL’s legacy on-premise infrastructure.
Client services
- Provides subject matter expertise of system administration and configuration.
- Provide third level cloud application support to Education Payroll internal teams.
- Respond to requests and/or needs of internal and external customers, including timely and accurate responses to queries.
- Train team members on Education Payroll’s cloud applications where required.
Quality improvement
- Lead continuous improvement activities to Education Payroll’s existing cloud services and future cloud adoption.
- Identify and implement quality improvements and reduce waste.
- Analyse data and trends to identify improvement opportunities and implement required change.
- Provide problem solving and analytical expertise by working with the team and wider Education Payroll to develop solutions.
- Measure outcomes against benchmark data using post implementation reviews.
Leadership expectations
The following leadership expectations apply to this role.
Lead self
Demonstrate the EPL values – Treat everyone with respect; work as a team; make things easier; improve though understanding; learn through doing.
Maintain positive relationships.
Hold yourself accountable.
Be agile and adaptive.
Show courage.
Lead Education Payroll
Customer orientation, continuous improvement and quality assurance
- Consider the customer perspective, needs and satisfaction in all aspects of business strategy and operations.
- Approach operations with a continuous improvement mindset, working to enhance products, processes and services incrementally over time.
- Assure performance and quality objectives are being met through regular assessments and reviews. Take appropriate action where performance is below standard.
Required experience, skills and knowledge
To be successful in this position you will need.
- Bachelor’s Degree in relevant area or relevant work experience.
- Experience working with Microsoft Azure, ServiceNow and Purecloud.
- Working knowledge of cloud infrastructure (eg, AWS, Azure) and experience using infrastructure configuration management tooling (eg, Ansible).
- Experience with container-based software deployment and management technologies (eg, Docker, Kubernetes, OpenShift).
- Experience developing continuous delivery pipeline (eg, Jenkins).
- Experience working within Unix/Linux environments.
- Experience coaching others on system administration and configuration.
- A strong understanding of the Software development life cycle (SDLC)
- Proven ability to deliver high quality work in line with internal policies, procedures and legislative and regulatory practices.
- Strong awareness of networking and internet protocols (including TCP/IP, DNS, SMTP, HTTP and distributed networks).
If you have more questions about this role email myhr@edpay.nz and we will be able to get you talking to the right people.